FAQs
What services do Acuneeds provide?
Acuneeds provides products, services and support to healthcare practitioners, primarily of Acupuncture and Traditional Chinese Medicine. We aim to offer all that is required to run a successful Chinese Medicine focused healthcare practice. Beyond this, we offer continuing professional development (CPD) through educational seminars and workshops covering topics which are practical, interesting and commercially beneficial.
What are Acuneeds main products?
- Acupuncture Needles; offering Seirin, Sensei, Hwato, Carbo and Kang San
- Herbal Medicine; including SunHerbal's ChinaMed and Black Pearl, KPC Singles and Formulas, and a wide range of other herbal medicines
- Moxa; a wide range including Kamaya, Ondan, various moxa punk, other moxa products and accessories
- Clinical Equipment; including a broad range of Electromachines, Lasers and TDP Heat Lamps
We ensure our products are TGA compliant.
Who are Acuneeds Customers?
Healthcare practitioners, primarily those practicing Acupuncture and Traditional Chinese Herbal Medicine. As well as Herbal Dispensaries, Educational Institutions and suppliers of healthcare products to practitioners outside Chinese Medicine.
How do I become a Customer?
To become a customer, it is necessary to be a healthcare practitioner or healthcare student. To apply for an account, submit your application through our webstore Alternatively, contact our friendly Customer Service Team on 1800 678 789 or info@acuneeds.com
Does Acuneeds sell to the public?
No. Acuneeds only sells to healthcare practitioners and healthcare associated organisations.
How does my order get delivered?
Acuneeds has partnered with proven, cost effective and reliable delivery partners to ensure orders are received quickly and undamaged. We recognise this is a key element of the service Acuneeds provides and supports health practitioners to provide continuous care to their patients. We offer different options, balancing speed and cost, to suit practitioners' needs for delivery via Australia Post.
Can I pick up my order from Acuneeds?
Pickup from our warehouse can be arranged, please contact our Customer Service to have this option enabled on your account. Orders must be lodged in advance via website, phone or email. 4 business hours after order placement must be allowed for the order to be prepared for collection. Collection open hours are 9:30am - 3:30pm. Order placement and payments on site are not possible.
How can I return a product?
If you have received a product that needs to be returned, you can complete the Request a Return in My Account.
Alternatively, you can contact our Customer Service Team on 1800 678 789 or info@acuneeds.com
Why can't I see prices for the Products?
As a wholesale supplier, not selling directly to the public, pricing information if restricted to customers with login access only.
Can I change my Password?
You can reset your password anytime. To change your password, visit My Account and Account Dashboard to select Change Password option. Please note for security purposes, Acuneeds does not record your password.
Can I pay for my invoices online?
Yes. To pay for your invoice, visit My Account>My Invoices, select the invoices you wish to pay and click Pay, this will direct you to our payment gateway.
